Support Center
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Find answers to frequently asked questions about our platform, subscription plans, and learning features.
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Contact UsCommon Issues & Solutions
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Audio or Microphone Problems
If you're experiencing issues with audio playback or microphone recording during conversations:
- Check that your browser has permission to access your microphone
- Make sure your microphone is properly connected and selected as the default input device
- Try using headphones to reduce echo and background noise
- Restart your browser or try a different browser (Chrome or Firefox recommended)
- Check your internet connection speed and stability
Subscription or Payment Issues
For problems related to billing, subscriptions, or payments:
- Verify your payment method is up-to-date in your account settings
- Check if your bank or credit card company has blocked the transaction
- Ensure you're logged in with the correct account that has an active subscription
- Try clearing your browser cache and cookies, then log in again
- For refund requests or billing disputes, please contact our support team directly
AI Conversation Partner Issues
If you're having trouble with the AI conversation partners:
- Ensure your internet connection is stable with low latency
- Try refreshing the page or restarting the conversation
- Speak clearly and at a moderate pace for better speech recognition
- Reduce background noise in your environment
- If the AI consistently misunderstands you, try adjusting your proficiency level in settings
Account Access Problems
If you can't access your account:
- Use the "Forgot Password" option to reset your password
- Check that you're using the correct email address for login
- Verify your email address is properly verified (check your spam folder for verification emails)
- Clear your browser cache and cookies, then try again
- If your account is locked due to too many failed login attempts, wait 30 minutes and try again
Contact Our Support Team
Can't find the answer you're looking for? Our support team is here to help. Please fill out the form below and we'll get back to you as soon as possible.
Other Ways to Reach Us
Email Support
support@immersalang.ru
Support Hours
Monday - Friday: 9am - 6pm EST